Frequently Asked Questions (FAQ)
1. What is Westbridge?
Westbridge is the operational brand of Maison Helvetique Finance GmbH, a Swiss-based company providing fiat-to-crypto exchange services for verified clients under a compliance-driven framework.
2. What services do you provide?
We provide fiat-to-crypto conversion services, allowing clients to fund their account via SEPA transfer and receive crypto-assets directly into their verified wallet.
3. Are you a regulated company?
Yes. The company operates under a Swiss-based SRO compliance framework and follows applicable AML/CTF obligations.
4. Do you hold client funds or crypto-assets?
No. Westbridge operates a non-custodial model. Crypto-assets are always sent directly to the client’s verified external wallet.
5. Who can use your services?
Our services are currently available to verified individual clients who successfully complete KYC and compliance screening.
6. What cryptocurrencies do you support?
We currently support major crypto-assets including Bitcoin (BTC), Ethereum (ETH), USDT, and USDC, subject to liquidity availability.
7. How do clients fund their account?
Clients fund their account via SEPA bank transfer to a dedicated IBAN provided after successful onboarding.
8. How does the transaction process work?
Clients complete KYC → send fiat via SEPA → compliance review is performed → crypto is sent to the client’s wallet.
9. Do you perform KYC checks?
Yes. All clients must complete full KYC verification, including identity verification, PEP/sanctions screening, and source of funds checks.
10. Do you conduct transaction monitoring?
Yes. All transactions are subject to AML monitoring and blockchain analytics screening prior to settlement.
11. What are your fees and commissions?
Westbridge charges a standard service fee of 2.3% per transaction, applied to the total transaction volume. This fee covers operational, compliance, and execution costs.
12. Are there any hidden fees?
No. All applicable fees are disclosed upfront. There are no hidden charges beyond the stated commission.
13. How long does a transaction take?
Processing times vary depending on banking rails and compliance review, but most transactions are completed within the same business day after approval.
14. Do you offer custody or trading services?
No. Westbridge does not provide custody, margin trading, leverage, or exchange order book services.
15. How is compliance ensured?
We maintain strict AML/CTF procedures, including KYC verification, sanctions screening, transaction monitoring, and blockchain analytics checks through regulated third-party tools.
.svg)