Terms Of Dispute Resolution

2.1 Initial Inquiry

Users are encouraged to first attempt to resolve any issue by contacting the Company’s support team at compliance@westbridgex.com. To facilitate timely review, Users should include:

• A clear description of the issue
• Relevant transaction details
• Any supporting documentation or evidence

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2.2 Company Review

The Company will review all submitted inquiries and make reasonable efforts to resolve disputes in an amicable and timely manner. Users agree to cooperate fully and provide any additional information reasonably required for assessment.

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3.1 Submission of Formal Complaint

If a dispute cannot be resolved informally, Users may escalate the matter by submitting a formal complaint to compliance@westbridgex.com. The complaint must include:

• Detailed description of the dispute
• Transaction references and relevant data
• Supporting documentation
• Desired resolution or outcome

3.2 Investigation Process

Upon receipt of a formal complaint, the Company will conduct an internal review and investigation. This may include requesting additional information from the User and reviewing relevant transaction and compliance records.

3.3 Interim Measures

Where necessary, the Company reserves the right to apply temporary protective measures, including restriction of access to disputed funds, pending completion of the investigation.

4.1 Optional Mediation

If a dispute remains unresolved following internal review, the Company may, at its discretion, propose mediation conducted by an independent third-party mediator.

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Users agree to participate in good faith. Unless otherwise agreed, mediation costs shall be shared equally between the parties.

5.1 Initiation of Arbitration

If mediation is unsuccessful or declined, the dispute may be referred to binding arbitration upon mutual agreement or written notice by either party within 14 days of completion of the internal dispute process.

5.2 Arbitration Framework

Arbitration shall be conducted under the rules of a recognised Swiss arbitration institution, or another mutually agreed arbitration body within Switzerland. The arbitrator’s decision shall be final and binding on all parties.

5.3 Costs and Fees

Each party shall bear its own legal costs unless otherwise determined by the arbitrator. Arbitration costs shall generally be shared equally, subject to the final decision of the arbitrator.

These Terms of Dispute Resolution shall be governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles.